{"id":11,"date":"2026-02-12T19:04:08","date_gmt":"2026-02-12T19:04:08","guid":{"rendered":"https:\/\/kajic-merce.shop\/?page_id=11"},"modified":"2026-02-13T20:35:42","modified_gmt":"2026-02-13T20:35:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kajic-merce.shop\/en_au\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>This section governs all purchases of digital products and virtual services made through this website. By completing a transaction, you enter into a binding agreement under the conditions outlined below.<\/p>\n\n\n\n<p>All products offered are delivered electronically. No physical items are shipped.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Digital Delivery Agreement<\/h2>\n\n\n\n<p>When you purchase a digital product, you are purchasing access to content, not ownership of a physical item.<\/p>\n\n\n\n<p>Delivery is fulfilled when one or more of the following occurs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access credentials are issued<\/li>\n\n\n\n<li>Content becomes available in your account<\/li>\n\n\n\n<li>A download link is generated<\/li>\n\n\n\n<li>Streaming access is activated<\/li>\n<\/ul>\n\n\n\n<p>Once access is granted, the order is considered completed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Nature of Digital Goods<\/h2>\n\n\n\n<p>Digital products are intangible. They cannot be physically returned, restocked, or reclaimed once accessed.<\/p>\n\n\n\n<p>Because of this, refund rights differ from those applicable to physical merchandise.<\/p>\n\n\n\n<p>Customers acknowledge that immediate access to digital content limits the ability to reverse a transaction after delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. No Automatic Refunds<\/h2>\n\n\n\n<p>All sales of digital products are final unless a verified technical fault prevents access.<\/p>\n\n\n\n<p>Refunds are not issued for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of decision after purchase<\/li>\n\n\n\n<li>Personal dissatisfaction<\/li>\n\n\n\n<li>Difference in expectations<\/li>\n\n\n\n<li>Lack of time or commitment<\/li>\n\n\n\n<li>Perceived subjective value<\/li>\n\n\n\n<li>Inability to achieve desired results<\/li>\n<\/ul>\n\n\n\n<p>Purchase decisions should be made carefully after reviewing product descriptions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Technical Failure Clause<\/h2>\n\n\n\n<p>A refund may only be considered if:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access was not successfully delivered, or<\/li>\n\n\n\n<li>The product contains a major technical defect that prevents reasonable use, and<\/li>\n\n\n\n<li>The issue cannot be resolved within a reasonable timeframe after support intervention.<\/li>\n<\/ol>\n\n\n\n<p>Support intervention includes alternative delivery attempts, file replacement, troubleshooting guidance, or access correction.<\/p>\n\n\n\n<p>If the issue can be resolved, the transaction remains valid.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Responsibility of the Purchaser<\/h2>\n\n\n\n<p>The purchaser is responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providing accurate contact information<\/li>\n\n\n\n<li>Ensuring email functionality<\/li>\n\n\n\n<li>Maintaining secure login credentials<\/li>\n\n\n\n<li>Verifying device compatibility<\/li>\n\n\n\n<li>Maintaining internet connectivity<\/li>\n<\/ul>\n\n\n\n<p>Failure due to user-side technical limitations does not qualify as delivery failure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Access Equals Fulfillment<\/h2>\n\n\n\n<p>The activation of access to digital content constitutes fulfillment of the seller\u2019s obligation.<\/p>\n\n\n\n<p>Once access credentials are issued or content is made available, the service is deemed performed.<\/p>\n\n\n\n<p>Digital content cannot be \u201creturned\u201d once viewed, downloaded, or accessed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Abuse Prevention<\/h2>\n\n\n\n<p>To protect digital intellectual property:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access activity may be logged<\/li>\n\n\n\n<li>Repeated refund attempts may be declined<\/li>\n\n\n\n<li>Evidence of content use may affect eligibility<\/li>\n<\/ul>\n\n\n\n<p>Digital products are licensed for individual use. Unauthorized distribution is prohibited.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Discretionary Review<\/h2>\n\n\n\n<p>All refund-related decisions are made at our sole discretion based on the information provided.<\/p>\n\n\n\n<p>Submitting a refund request does not guarantee approval.<\/p>\n\n\n\n<p>Each request is evaluated based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nature of the issue<\/li>\n\n\n\n<li>Verification of access<\/li>\n\n\n\n<li>Evidence of technical malfunction<\/li>\n\n\n\n<li>Extent of content usage<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Support Process<\/h2>\n\n\n\n<p>If a problem occurs, contact support with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order identification details<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Technical environment information<\/li>\n\n\n\n<li>Screenshots where applicable<\/li>\n<\/ul>\n\n\n\n<p>Failure to provide sufficient details may delay review.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Policy Revisions<\/h2>\n\n\n\n<p>We reserve the right to modify these terms at any time.<\/p>\n\n\n\n<p>The version active at the time of purchase governs that transaction.<\/p>\n\n\n\n<p>Continued use of the website constitutes acceptance of current terms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>","protected":false},"excerpt":{"rendered":"<p>This section governs all purchases of digital products and virtual services made through this website. By completing a transaction, you enter into a binding agreement under the conditions outlined below. All products offered are delivered electronically. No physical items are shipped. 1. Digital Delivery Agreement When you purchase a digital product, you are purchasing access [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":76,"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/pages\/11\/revisions\/76"}],"wp:attachment":[{"href":"https:\/\/kajic-merce.shop\/en_au\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}